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Return & Refund Policy

Returns are the provision by the sellers under different category where the option of return & refund is provided to you by the respective sellers. The return policy may not be same for all the product under a different product category.  The product which are under warranty period will be redirected to service center, return & refund policies will not be eligible for such products. You can refer to the product page for the applicable return policy. 

Valid reasons to return an item 

  1. If the Delivered Product is damaged/defective (physically damaged or broken)
  2. If the Delivered Product is incorrect / incomplete (missing product or wrong product/ different from the product presented on website) 
  3. If the size of fashion product doesn’t fit. (wrong/different size)
  4.  If the delivered product is no longer needed. (you have changed your mind about the purchase/ you do not like the product after opening the package)-eligible for selected products only. Please refer to the product page to check if the vendor accepts “change of mind” or not.

Refund 

The refund will be processed after the product is received in our warehouse. The refund time depends on the payment method which is mentioned below. 

Payment Method  Refund Option  Refund Time 
Cash on Delivery (CoD)  Bank Deposit  4-5 working days 
Esewa To be credited in the respective  account 1-2 working days
If paid from other’s ways manually To be credited in the respective account 2-3 days